Location: Bishop’s Stortford
Hours: Part-time, 12–24 hours per week (including weekends)
Salary: Competitive, based on experience
Car Seat Ninja is an independent, family-run business passionate about helping families keep their children safe on the road. As we expand our online presence and build a brand new retail space at our warehouse in Bishop’s Stortford, we’re looking for a friendly and reliable Customer Service Adviser / Retail Assistant to join our growing team.
This is a fantastic opportunity to work in a supportive, small-business environment, with full training provided in car seat safety and installation.
Key Responsibilities
- Welcoming and assisting customers in-store
- Demonstrating nursery products such as car seats and pushchairs
- Installing car seats safely and correctly (full training provided)
- Operating the till and supporting general shop operations
- Preparing and labelling online orders for collection
- Receiving, recording, and neatly putting away deliveries
- Responding to customer emails and enquiries
- Answering and handling customer phone calls professionally
- Keeping the shop tidy, including general housekeeping
- Conducting periodic stock takes and stock organisation
What We’re Looking For
We’re seeking someone who is:
- Friendly, approachable, and customer-focused, with a natural desire to help others
- Experienced in retail or customer service roles (essential)
- A confident communicator, able to explain products clearly and listen to customer needs
- Comfortable working both independently and as part of a small team
- Organised, reliable, and proactive — someone who takes pride in doing a job well
- Flexible with working hours, including availability for weekend shifts
- Willing and able to learn new skills, especially in car seat safety and installation
- Calm and patient under pressure — particularly when assisting new parents
- Enthusiastic about working in a family-run business with a strong community ethos
- Knowledge of the nursery industry or child car seats is a plus, but not essential — full training will be provided
What We Offer
At Car Seat Ninja, we care deeply about our team and the families we serve. When you join us, you can expect:
- Full training in car seat safety and installation — no prior experience required
- Ongoing training and support from leading car seat brands, keeping you up to date with the latest safety standards and product developments
- A welcoming and supportive team environment, where everyone’s contribution is valued
- The chance to be part of a growing, purpose-driven business making a real difference in families’ lives
- Opportunities for continued learning and skill development as our business evolves
- Flexible part-time hours (12–24 per week), ideal for those looking for work-life balance
- The satisfaction of working in a meaningful role, helping parents make safe, confident choices
- Staff discount on products after a qualifying period
How to Apply
Please send your CV and a short cover message including your availability to: careers@carseatninja.com
We look forward to hearing from you!